The Chief Ombudsman is launching a "broad investigation" into the Managed Isolation and Quarantine (MIQ) booking system after receiving hundreds of complaints.

Managed Isolation and Quarantine online booking page with no availability.

Peter Boshier said there were common themes in the 200 complaints he had received.

"The complaints fit into four broad categories - they claim the allocation system is unlawful, unfit for purpose, unfair, and poorly managed. I have decided to do my own independent investigation into them all."

He said one the specific complaints was that disabled people were being disadvantaged.

"I have concerns about whether the online booking system is accessible and whether suitable alternatives are being offered for those who have difficulty using this digital platform."

He acknowledged the MIQ system was "set up quickly in response to an immediate crisis" and border restrictions and managed isolation and quarantine facilities are going to be "a fact of life for some time to come".

"I want to find out how MBIE is responding to these concerns and whether it has a robust plan in place for allocating places in the coming months and years. If there is not, I will recommend it makes improvements."

Source: RNZ News